Here is what kept managers awake at night... 😩
As happens in most retail businesses, groceries face high churn and low retention rates. For 365discount this was particularly critical in frontline management positions. The primary reason people were leaving was a lack of clarity about what was expected of them. To change the game 365discount improved onboarding and training, building employees knowledge on-the-job on a continuous basis with initiatives like the employee app developed in partnership with Relesys.
And the numbers don’t lie, within one year they’ve managed to onboard 100% of managers on the platform and cut churn in half, going from 52% to 27% .
Here is what they did to change the game 🎯
1 Share knowledge for growth
With knowledge comes great responsibility. Leadership is not just about having the knowledge, but ensuring it’s shared in a relevant way within the organization. Helping employees recognize their potential through this knowledge and guiding them to use their newly gained or existing skills, is key to individual and organizational growth.
2 Drive change through engagement
Whether through digital platforms or simple, personal interactions, engagement plays a critical role in motivating employees and transforming companies for the best. Asking the right questions and fostering open communication drives productivity, satisfaction, and rethinking strategies. By regularly engaging with their teams, leaders can build stronger relationships and create a culture of collaboration.
3 Simplify to nurture connection
365discount combines traditional and digital engagement strategies, with the Relesys platform playing a transformative role in enhancing their digital engagement. The platform has made communication more accessible and efficient across their diverse workforce. Employees not only receive important updates and key information from HQ, but also feel a stronger connection to the organization and its leadership. This connection fosters a sense of belonging, making them feel like an integral part of something bigger.
4 Engage and learn from Gen-Z
80% of 365discount frontline teams are between 13-27, part of the so called Generation Z. They love being heard through surveys and engage with fast and on-the-go messaging. By working with a Gen-Z ambassador advisor (who is actually part of the age group) and experimenting with content formats like TikTok-style videos, 365discount managed to get closer to younger employees, driving higher engagement levels.
5 Use survey to drive improvements
365discount has implemented a dynamic in-app survey model in collaboration with Relesys to gather insights from their employees, dumping deprecated QR codes and printed forms. With the new system data comes in much faster, allowing the company to continuously improve their workplace environment, fine-tune onboarding processes, and better understand employee satisfaction. These surveys are not just about asking questions, but about using the responses to make meaningful, actionable improvements within the organization.
Looking ahead 🚀
As 365discount continues its journey of helping employees reach their full potential, the focus on engagement and use of digital tools will remain central to their strategy. This panel serves us as a reminder that successful companies don’t just focus on what employees can do—they obsess on what they can do to help employees bring their best selves to work every day.
Be sure to watch the full video to dive deeper into these insights and learn more about how 365discount is leading the way in employee engagement and performance. 💫
Want to learn more about how Relesys can help you lead better? Check out our client stories.
